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As Australia slowly awakens from this moment. What are the implications for HR, now and into the future? The world is enduring a cataclysmic event that has changed society forever. As Australia slowly awakens from this moment. What are the implications for HR, now and into the future? We think that the changes we will face can be grouped into two piles: how we work and what we do – with implications for both employers and employees. Here are the big issues: How we work will change Flexibility is key The workplace was already changing, the pandemic has accelerated those… Read More
Hiring staff is expensive in terms of recruiting time. How to set transparent expectations early? The call centre industry is transforming. They have traditionally been hubs to receive and answer customer phone calls, today they have to be an “omni channel” centre communicating over a variety of communication channels. Despite this need to evolve with technology, call centre recruitment still encounters the same major issue as in the past. High employee turnover The biggest challenge to employment in the industry is high employee turnover with attrition rates of 20-35%. This is especially pronounced for entry-level representatives. Hiring staff is expensive… Read More